Refund Policy

Last updated: November 4, 2026

Subscriptions and purchases made before November 4, 2026 keep the terms in force when they were made.

Free trial

Every plan (Starter, Pro and Ultra), monthly or yearly, starts with a 7-day free trial, once per account, with all of the plan’s limits and credits. Nothing is charged at signup. Cancel before the trial ends and you’re never charged. A later subscription on the same account is charged from the first day.

Monthly plans

After the trial, your plan renews automatically every month: Starter $9/month, Pro $29/month, Ultra $49/month. You had 7 days to cancel at no cost, so payments after the trial are non-refundable: not the first charge, not renewals, not partial months (every post Kalen publishes is also paid to X).

Yearly plans

After the trial, your plan is charged once a year and renews automatically: Starter $90/year, Pro $290/year, Ultra $490/year. Within 30 days of each yearly charge (the first one and every renewal), you can ask for a refund of the amount paid minus one month at the plan’s full monthly price (Starter $9, Pro $29, Ultra $49).

Example: you paid $290 for Pro yearly and ask within 30 days. One month at Pro’s full monthly price is $29, so you get $261 back and the plan ends.

After 30 days, the yearly payment is non-refundable. You can still cancel the auto-renewal any time: the plan stays on until the end of the year you paid for, and nothing more is charged.

Changing plans

• Upgrades (Starter to Pro or Ultra, Pro to Ultra, or monthly to yearly) take effect at once and you’re charged now, prorated (the new price minus the unused part of your current period). A higher plan also tops up this month’s credits to the new plan’s. You can ask for a refund of that prorated charge within 7 days.
• Downgrades (to a lower plan, or yearly to monthly) start at your next renewal (for a yearly plan, at the end of the year). There’s no refund or credit for the current period.
• During the free trial, a change applies at once and nothing is charged.

One-time purchases

A one-time purchase, when we offer one, comes with a 7-day money-back guarantee: write to us within 7 days with the reason and we refund it in full. After 7 days it’s non-refundable.

Billing errors

A duplicate charge, or a charge caused by a technical error on our side, is always refunded in full.

Chargebacks

If you open a payment dispute with your bank, your account is suspended until the dispute is resolved: nothing is scheduled or published meanwhile. Please write to us first: we answer billing questions quickly.

How to cancel

Open your account page and click Cancel subscription · Manage billing: Stripe’s billing page cancels at the end of the period, with nothing charged after that. The reminder emails before a trial ends and before a yearly renewal also have a one-click cancel link.

How to ask for a refund

Email support@kalen.si from your account address (or use the contact form with the “Payment or billing” subject) with the charge’s date. Refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.

What happens to your queue

When a subscription ends, your account goes back to no plan: your X connection and your profile stay, and posts that were still scheduled are not published. Posts already published stay on X. Pick a plan again and you can schedule from where you left off.